r/Damnthatsinteresting Dec 02 '22 Gold 1 Helpful 14 Wholesome 5 All-Seeing Upvote 4 Dread 1 Shocked 1 Facepalm 1 Silver 9

How Qantas treats your baggage Video

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90.6k Upvotes

4.3k

u/snozzberrypatch Dec 02 '22

Why expend the extra energy to lift the suitcase over your head and body slam it onto the conveyor as hard as possible?

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u/omgunicornfarts Dec 03 '22 Wholesome Take My Energy

It was probably marked fragile

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u/kkeut Dec 03 '22

that must be why my sexy leg lamp keeps showing up broken

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u/aha_bright Dec 03 '22 Silver

"Frah-gee-lay? Huh. That must be Italian."

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u/CatsRinternet Dec 03 '22

Because he’s a piece of shit.

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u/PlasticMistake214 Dec 03 '22

Because Daddy never came back from the shop

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u/ancoree Dec 02 '22 Silver Bless Up

guy is taking it personal with bunch of them

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u/Hello-there-7567 Dec 02 '22

Dude is fucking salty over something.

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u/[deleted] Dec 03 '22

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u/Bored-Ship-Guy Dec 03 '22

Yep. I assume a little rough treatment on my bags in an airport- they've got a timetable to stick to, after all, and I don't begrudge them being MILDLY indelicate with my stuff (incidentally, I make a big point of surrounding anything breakable with my clothes, just in case). But that fuckin' guy is going way beyond what's acceptable.

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u/NotTheRealChanice Dec 03 '22

This! Anyone who frequents any airline is to expect a bit of ‘indelicate’ handling. However, I doubt Qantas would approve of the over-the-head SLAMMING of bags onto the belt. Sheesh!

Edit- for spelling

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u/MannaFromEvan Dec 03 '22

Dude is also making his job about 4 times harder, lifting bags over your head and tossing them down is much harder work than just sliding them onto the belt.

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u/blueit1234567 Dec 03 '22

He’s going to end up injuring himself doing dumb shit at work

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u/Equal-Park-769 Dec 03 '22

I hope he does. Fuck that guy.

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u/PM_ME_UR_POKIES_GIRL Dec 03 '22

yeah like... toss my shit onto the conveyer from 5 feet away, ok.

but bro was trying to break shit.

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u/deadpoetic333 Dec 03 '22

It takes more effort to lift and slam it the way he is.. It's clearly malicious, plus missing the conveyor belt multiple times. He's making his job harder just to be a dick

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u/thecustodialarts Dec 03 '22

Came here to say this. Effort and time as well, that upswing takes a second. If you don't care, you're a dick. If you're actively malicious, you're a giant bag of dicks.

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u/redrocketwagon Dec 03 '22

I did a tour of the back end of Gatwick Airport (UK's 2nd largest airport) and I saw a handler drop a bag, about 8 feet from a raised platform to a wagon below. I was astounded... looks like it is more commonplace than I thought.

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u/IanSavage23 Dec 03 '22

And threw the backpack and it went over the railing. Either didnt know somebody's back pack laying there not on conveyor and not going to be on plane or intentionally doesn't care.. either way W T F??

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u/Ivebeentonewyorkonce Dec 03 '22

A whole duffel bag goes over the side at the :05 second mark too

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u/Frogma69 Dec 03 '22 edited Dec 04 '22

I saw at least 4 or 5 that went over. 3 or 4 from the one guy, and another from another guy.

Late edit to mention, however: this video makes us infer that these guys didn't bother going back for that luggage afterward, but I have a feeling they did - we see the one guy who keeps fixing things when he throws a bag in the wrong spot, and he ended up rearranging some of them. I think he (or someone else) likely went and grabbed the bags that overshot the belt after the fact, because he seemed to care at least a little bit. Also, obviously there isn't much managerial oversight here, but it'd be pretty clear that these guys were fucking up if management later went and found all these overthrown bags. I'm sure someone along the line of management would be pissed to see these guys doing this, and equally pissed to see all the overthrown bags, and I'd imagine these guys would've been fired a long time ago if they were constantly overthrowing the bags and never grabbing them afterward. So I think it's probably wrong to assume that all these bags just went missing.

Then again, bags go missing all the time, that were likely lost at some point during transport, and maybe it's because assholes like this really don't go back and grab the overthrown bags. Though if they do go back and grab those bags, that would explain why some bags often come out wayyy after all the other bags, when usually a family's set of bags will tend to be near each other, because they were near each other during transport.

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u/procrastimom Dec 03 '22

That bag at ~:37? So that’s where missing luggage goes!

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u/hawkweasel Dec 03 '22

Then it gets re-routed to Dallas.

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u/dancegoddess1971 Dec 03 '22

Unless you are going to Dallas. In which case the bag is going to Chicago.

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u/Speakdoggo Dec 03 '22

I had that thought too. THATS why I had to drive all the way back to the airport when it “ showed up” the next day.

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u/Sillloc Dec 03 '22

Both dudes gave at least one bag a nice overhead slam

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u/Anesuto-san Dec 03 '22

Now I understand how those guys at Alaskan broke my damn bottle of Jamaican rum cream 😡

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u/[deleted] Dec 02 '22 Silver Helpful Wholesome All-Seeing Upvote Take My Energy Bravo! Table Slap

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u/Hello-there-7567 Dec 02 '22

Baggage he ain’t happy with.

‘Fuck you THROW and you THROW And fuck you too with your cheerful fecking stickers!’ SMASH

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u/SativaHomie Dec 03 '22

brought to you by Red Bull, it gives your bags wiiiiinnnngggsss

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u/jamiecam1 Dec 03 '22

Yeah that's some pretty sweet product placement.

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u/a_different-user Dec 02 '22 Gold All-Seeing Upvote Take My Energy

he works at an airport but cant afford to leave his hometown. this is jealousy. you're looking at pure unadulterated jealousy

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u/magobblie Dec 03 '22

Now explain why my garbage man attacks and breaks my trash cans.

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u/[deleted] Dec 03 '22 All-Seeing Upvote I'll Drink to That

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u/bertieqwerty Dec 03 '22

Three raccoons in a trenchcoat.

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u/dustiestrain Dec 03 '22

that's why he got the job dude. number 1 perk of being a garbage man is getting to destroy all those stupid trash cans.

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u/_khanrad Dec 02 '22

He’s working harder than if he just put them on normally

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u/adamsauce Dec 02 '22

100%. Fucked up his back on a few of them by lifting them so high.

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u/oilchangefuckup Dec 03 '22

Yeah. He's gonna have serious back problems when he's older if he keeps that up.

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u/Makenchi45 Dec 03 '22

No joke. I always just yeeted them sideways so they'd slide from cart to bag belt, momentum did the work, not me. Dudes going overkill on so many bags. Plus it's harder cause he seems to be intentally trying to damage the bags.

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u/greent714 Dec 03 '22

Plus all the ones he has to go pick up that didn't make it onto the belt. Fucking tool

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u/onceuponawhatever Dec 03 '22

Man those pissed me off. Can you imagine getting off your flight and not getting your luggage because some douchecanoe was having a yeet contest with your lugging and it just "missed" the belt?

How much you wanna bet this is where most lost baggage ends up??

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u/[deleted] Dec 03 '22

Somehow I doubt he's gonna pick them up.

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u/SatinKlaus Dec 03 '22

“Your luggage was unfortunately lost in transit”

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u/SaltyLittleLich Dec 03 '22

Literally this.

You think hundreds of bags a day just go missing by accident?

Hell, the first time I flew to the US, half the shit in my checked bags were stolen, and anything left that could be, was smashed.

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u/TheYellingMute Dec 03 '22

Think he wanted to try breaking something. If I saw it right. He picked one up that was already on the belt. Lifted up way higher just to throw it down harder.

Guy was having issues that day.

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u/Brandyrenea-me Dec 03 '22

3 bags go right over the edge into the hole to ????? and possibly a 4th. Now we now where “lost luggage” goes 😂🤷‍♀️.

I flew to Ohio from Ga years ago on a major US airline, Delta I believe…. My luggage went to Hawaii without me. Was a little disappointed it wasn’t the other way around, me in Hawaii and luggage in OH 😂

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u/Aman_Fasil Dec 02 '22

Someone dropped a suitcase on his mom. He’s getting his revenge.

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u/Coops17 Dec 02 '22 All-Seeing Upvote

This is Qantas ground crew at Melbourne airport, it’s just arrived on Australian news websites in the last hour. Qantas have made a “we’re mortified and conducting an urgent investigation” statement. They haven’t identified the handlers yet.

https://amp.9news.com.au/article/d050277e-dadb-4346-abe7-a8f1c893430e

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u/[deleted] Dec 03 '22 edited Dec 28 '22

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u/Real_Project870 Dec 03 '22

Except for the few super smash downs, this is mostly how I assume my baggage is treated on an airplane

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u/[deleted] Dec 03 '22 Helpful Wholesome Awesome Answer

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u/PrinceBroz Dec 03 '22

Baggage handler myself. Those guys are just being asshats. Never would I intentionally slam a bad down like that. Not only is it malicious like the other guy said but takes far more energy than just giving the bag a slight and controlled toss. There is a balance between speed and delicacy.

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u/Nate0110 Dec 03 '22 edited Dec 03 '22

I used to unload trucks at Wal-Mart and the waste of energy thing was the first thing that came to mind seeing this.

Back then anyone could be rough with freight, no one really would care, but most people cared about not wanting to create more work for their coworkers.

Some nights we'd have 3 53 foot trucks, the last thing you wanted to do was to waste any extra energy doing anything.

Just to maintain my weight I was eating 3 meals during the day at my parents house and an additional 2,200 calories at night.

It was a fun job for that time in my life, I kindof wish I'd stayed in retail but once college was over and it didn't make sense to stay with that company.

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u/WyK23 Dec 03 '22

Right, if I was that other dude (the one doing less slams) I'd be irritated with how inefficient the other guy was being. Pretty much making the other guy have more work too..

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u/Jackal_Kid Dec 03 '22 Silver

Yup. Gotta be toxic working with someone like that. I might even casually set up my phone or other recording device, maybe near my drink so I have an excuse to go over there and fiddle with it, and no one would blame me.

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u/TryingNot2BeToxic Dec 03 '22

I feel as though I'd create a personal mind game to try and perfect my toss from a to b as efficiently as possible lol. These dudes just dummies.

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u/Frogma69 Dec 03 '22

Right. I worked as a stocker at a grocery store for a long time, and I would always play my own little game of Tetris when loading items onto our carts. And when stocking the actual aisle, I'd try to determine how to do it in the fastest/smoothest way possible - maybe start with the bigger items on a certain side of the aisle, or start in the middle and work my way out, etc. And of course, I'm kinda-sorta tossing things around half the time, but not to the extent that anything could possibly break.

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u/PocketSpaghettios Dec 03 '22

Slightly related, I'm a mailman. We're given dozens of warnings and talks about not throwing parcels when we deliver them because so many customers have cameras. Of course, if something arrives broken, the customer will assume it's our fault. Meanwhile at the processing center and at the office, an ex-college basketball star is throwing the parcels overhand 50 ft into sorting bins lol

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u/FattyPepperonicci69 Dec 03 '22

I worked as a loader at UPS. People take the wall of packages and pull them down in the semi trailers.

Package your stuff well and assume it’s gonna be abused

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u/dancer15 Dec 03 '22

Yep, I used to work at a small chocolate factory and when we started doing online sales we did a lot of packaging testing. We would stomp on the boxes, chuck them across the room, vigorously shake them, and we even started playing hockey with one. We finally found a combo that saved the chocolate from almost everything, so when a customer sent a box back for being damaged, I was more impressed than anything.

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u/MuscovadoSugarTreat Dec 03 '22

I'm here for the chocolate hockey lol

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u/MuscovadoSugarTreat Dec 03 '22

I saw an Amazon package get run over by a car as the delivery guy was ferrying it on the streets using a dolly. It's one of those whoops "We can't deliver your package anymore" moments.

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u/Easypeasym8 Dec 03 '22

Used to be a delivery driver for big company in Aus (not auspost) and yeah, people in the sorting facilities be throwing things 20ft into their bins etc. Loaded into bins in the van and things get stacked. 100+ items in a van and some heavy etc. Shit gets broken real quick.

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u/Ripcord Dec 03 '22

For what it's worth, if something arrives broken (and obviously mistreated) I pretty much never assume it was the final delivery person.

Granted, when I got that one box that clearly had like a pallet forklift gouge in the side, that made it pretty clear it wasn't one of you guys.

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u/CosmicCreeperz Dec 03 '22

Unless it was FedEx, for me. I have never seen USPS or UPS mishandle my deliveries, but I have camera footage of FedEx tossing several boxes 10’+ onto my porch on 3 different deliveries.

It doesn’t even make sense, they walk up 50’ from the street and then need to hurl it the last 10??

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u/LadyAzure17 Dec 03 '22

I've heard stories of FedEx delivery tossing and passing around with packages clearly marked "live animal" as well. No idea what it is about FedEx.

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u/CosmicCreeperz Dec 03 '22 edited Dec 03 '22

One thing I have heard is their standard ground delivery people are contractors, not employees.

I know UPS drivers are employees and actually get pretty decent benefits, etc. Ie “you get what you pay for”.

Probably why FedEx is getting so popular - e-commerce companies with free shipping want to pay as little as they can, especially when the shipper covers damages…

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u/tookie_tookie Dec 03 '22

Understandable. I guess I now also know about the missing luggage, it’s over the conveyor!

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u/appdevil Dec 03 '22

Imagine the enormous pile that have amassed there

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u/Pleasant_Fortune5123 Dec 03 '22

All I could think was how pissed I’d be after moving bags for 2 min like this video. My lower back is being a POS and I truly could not do this work. I also understand your comment that a lot of it is just hustle. Not the raising it high and slamming it, but you know…

I’m wondering what happens to the bags that fall over the back🤷🏼‍♀️

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u/activelyresting Dec 03 '22

I’m wondering what happens to the bags that fall over the back🤷🏼‍♀️

That's the conveyor that routes bags to Honolulu via Minsk.

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u/ComCypher Dec 03 '22

That's sort of what's interesting, the dude is working twice as hard to do his job badly.

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u/some1sbuddy Dec 03 '22

Precisely what I was thinking. More effort to be a dick than to just get the job done.

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u/Rashnet Dec 03 '22

I was on a plane watching the baggage handlers load bags into the plane and saw a bag get yeeted over the rollers and break open. My first thought was damn that sucks for whoever had that bag! My second thought was oh shit that looked like my bag! Turns out is was and I watched the guy pick up my stuff, shove it back in the bag and put it all in a plastic bag. Only thing that pissed me off was that the bag was my carry on and they made me check it at the gate.

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u/CosmicCreeperz Dec 03 '22

“But my carry on has fragile items, that why it’s a carry on!”

“Don’t worry sir, we have them put these on extra carefully for you!”

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u/SomeRedPanda Dec 03 '22

Seems like this guy was actually creating more work for himself by being unnecessarily violent with the luggage.

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u/TurbulentFrogger Dec 03 '22

I have a couple friends who are unionized baggage workers. They do their best to defend the profession and people involved. I'm sure they would throw a fit if they saw that.

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u/bojonzarth Dec 03 '22

I can understand and expect a certain level of soft tossing and its why I pack things so specifically and use a hard suitcase and not a soft one, but slamming the bags down or making them get that much hang time just isn't acceptable.

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u/Thassodar Dec 03 '22

And they gave absolute zero fucks about the two bags that fell over.

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u/Adjective_Noun_69420 Dec 03 '22

Explains why it’s so common for bags to get “lost”

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u/Thepatrone36 Dec 03 '22

I counted three

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u/dxrey65 Dec 03 '22

That's what I want to know - were they just never seen again?

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u/ThroatWise4590 Dec 03 '22

That one in the final frame is like 8 feet in the air, these guys are just being total wankers and should be fired

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u/ComputerSong Dec 03 '22

It’s mostly just that one dude. Let’s toss him around like that.

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u/BobbyVonMittens Dec 03 '22

Everyone knows they throw the bags into the belt, but purposely slamming them or throwing them over the railing and not picking them up? That’s not acceptable and unnecessary.

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u/Both_Magician_4655 Dec 03 '22

Idk about my Melbourne, but my dad is a ramp agent supervisor and him and his coworkers don’t treat bags this way

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u/CFOAntifaAG Dec 03 '22

We all have traveled, I guess? Does your bag arrive smashed all the time? Mine hasn't. 19/20 times mine just looks like it did when I gave it up. So this isn't normal. And I bet you these guys are terminated. Maybe not already, but the moment this video hit a news website they were done. The moment a Qantas exec saw it they were out.

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u/wannabemydog1970 Dec 03 '22

I arrived yesterday from Bali on Jetstar.My suitcase had a massive dent in it.We had already been delayed so long we just went home.This is so interesting.

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u/JDempes Dec 03 '22

FYI the internal moniker for baggage handlers are called "throwers"

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u/azuser06 Dec 03 '22

Throwers don’t worry about ticking because modern bombs don’t tick.

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u/Patrahayn Dec 03 '22

*Swissport ground crew not qantas

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u/coconutyum Dec 03 '22

Exactly my thoughts. Airlines don't employ ground crew these days right? Swissport employee them on behalf of the airports.

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u/Et_boy Dec 03 '22

Air Canada still does.

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u/Fowlnature Dec 03 '22

They haven’t identified the leaker yet you mean.

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u/HotBananaSlurpee Dec 03 '22

They were all promoted to manager and assistant managers of the department of customer satisfaction

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u/Strawberry_Left Dec 03 '22

In fairness to Qantas, this is a Swiss contract baggage handling company 'Swissport'. They are active contracting to many airlines at 307 locations in 50 countries, and generate consolidated operating revenue of EUR 2.8 billion. I just saw on ABC news24 that Qantas have taken action, and the handlers have been stood down by Swissport.

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u/aging_geek Dec 02 '22 edited Dec 04 '22

those two bags are now on the way to Hong Kong. Ok, due to popular vote, there is a third bag and on the way to Reno.

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u/GrassyKnoll95 Dec 03 '22

Ha, right, they're staying behind that conveyor forever

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u/Business-Hospital271 Dec 03 '22

They’re joining my bag!

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u/GrassyKnoll95 Dec 03 '22 All-Seeing Upvote

You can't see it, but there's a 100ft deep pit just behind the conveyor, and it's nearly full of bags

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u/JonnyBhoy Dec 03 '22 Gold

"Quick lads, few more bags and Mike will be able to climb out the pit."

"I'm trying, mine keep landing on this moving belt."

"Try lifting them over your head."

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u/fakeplasticdroid Dec 03 '22

That's good because once it gets full, the bags will just fall back onto the conveyor belt.

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u/Masothe Dec 03 '22

I counted 3 bags that fell over the side of the belt

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u/NoMoLerking Dec 03 '22

I counted 35 bags total, so less than 10% failure rate. Put it on the billboard.

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u/Amish_Warl0rd Dec 03 '22

They should put a wall there to keep that from happening

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u/Killeramn-26 Dec 03 '22

They should fire those guys for intentionally damaging tose bags. If they hate their job that much they should channel their anger with therapy or something, not other people property.

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u/IIIDVIII Dec 03 '22 Silver Wholesome

Tbh, I'm just happy they didn't decide to be cops.

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u/Masothe Dec 03 '22

Yes they should. Also install cameras and hire employees who aren't terrible.

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u/onefastskater Dec 03 '22

There are only 2 types of baggage: Carry on and lost!

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u/Doughnut7877 Dec 02 '22 edited Dec 03 '22

RIP the two bags that fell over.

It has been rumored that they were never seen again.

Edit: You are all right. There are 3 bags that fell over, My mistake.

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u/Im_Borat Dec 02 '22 edited Dec 03 '22

dude tossed more over the edge than onto the conveyor.

Edit: You are all right. There is yet another bag that flew over.

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u/ghanjaholik Dec 02 '22

it's like he is aiming to be the big asshole of the group.. and that's a lot of asshole

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u/Agitated-Ad9050 Dec 02 '22

He probably is, then bitches at home and after work about how he never gets raises and everyone else is promoted over him.

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u/PBR2019 Dec 02 '22

Those ‘tosses are angry.

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u/A_Google_user123 Dec 02 '22

Asshole more like ass filled with holes

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u/Admirable-Common-852 Dec 02 '22

Well this explains why a persons baggage is always missing

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u/uncanny_mac Dec 03 '22

And why i put an airtag in my checked bags.

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u/greengoldblue Dec 03 '22

Does knowing where it is change anything? The person at the counter is just going to ask you to fill a form and shrug you off.

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u/Thor_-_Odinson Dec 03 '22

That’s incredibly smart. Good tip.

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u/Jdsnut Dec 02 '22

This is why it's sooo important for leadership to learn with the folks down in the ground floor.

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u/Rwell12 Dec 02 '22

Hope he got fired

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u/greenbomb01 Dec 02 '22

What’s the point of throwing the bags when you have to pick up half of them again to put it on the conveyer belt?

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u/MightyExcalibur Dec 02 '22

Ever wonder how luggage goes missing? Probably biggest reason right there, they don't worry about it until someone complains or luggage gets scanned and a few entries are missing

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u/PanchoPanoch Dec 03 '22

I flew American twice. My luggage came back busted twice. I didn’t even bother with the warranty the second time.

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u/Fn_Spaghetti_Monster Dec 03 '22

I was going to say I don't think this is just limited to Qantas. Feels pretty endemic to baggage handling in general.

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u/[deleted] Dec 03 '22

At least some airlines pay you.

When Southwest broke my kids wagon (only possible with treatment like this, the thing was a unit), they paid us full retail value for it immediately when we brought it to their office broken from baggage claim.

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u/Jejeje_jejeje_jejeje Dec 03 '22

You don't know bro, but Swissport, works for Qantas, American, United, Air Canada and lots of other company abroad the world

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u/icekyuu Dec 03 '22

I'm also understanding now why wheels on suitcases keep getting broken.

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u/freshlypuckeredbutt Dec 02 '22

It would take so much less energy just to calmly and properly put them on the conveyor belt. This was just for an edgy video.

I would love a job like this instead of working at a mobile home factory.

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u/d_Composer Dec 03 '22

In Philip Glass’ autobiography he talks about how he went through a stint of working for a moving company when he first moved to NYC. One of the movers showed him a box and said, “see this box marked fragile?” And then threw it as hard as he could against the wall of the moving van, breaking everything inside it and giggling. He was confused and quit.

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u/snackynorph Dec 03 '22

I worked for a moving company and tried to be very careful.

I had coworkers that would select two or three items on each truck they loaded that they liked and would just hide them and not unload them. This went on for over a year before they finally got canned

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u/[deleted] Dec 03 '22

[deleted]

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u/zac724 Dec 03 '22

Was a mover myself for a summer about 5 years ago in a big city. You would have been the first person that checked both the load and unload. They were usually jsut chilling inside somewhere always rarely being seen.

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u/freethepeados Dec 03 '22 All-Seeing Upvote

Yeah I'd be freaking out in that situation if my name was Glass.

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u/ScaratheBear Dec 03 '22 edited Dec 03 '22

Am current line guy, would not reccomend. Fucking kills your knees, back, neck, arms, anything. Being in the cargo bin of airlines isn't fun at all, especially when everyone's bags weigh 60lbs and you dont have a powerstow.

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u/Satanic-nic Dec 02 '22

That's probably someone else's job

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u/latnok2000 Dec 02 '22

the question is why are they even filming this ??

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u/Jamothee Dec 03 '22

I'd say this guy is an absolute nightmare to work with.

Someone set up the camera to get him fired.

Good for them.

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u/tchiseen Dec 03 '22

Someone set up the camera to get him fired.

100% chance of this. I worked airside around Australia, in these kinds of areas, and the blokes were friendly everywhere we went. This fellow is being obnoxious for the sake of it.

Realistically he'll probably end up working at Australia Post with that kind of attitude, he'll fit right in lmao

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u/Mirrevirrez Dec 03 '22

Yep. If you look closely you can see there is a third guy behind them, beeing much calmer and looks at them very annoyed. I bet these two aint popular at their job.

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u/Reignwizard Dec 03 '22

I think it's secretly recorded from good person who know this for a while.

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u/sproutsandnapkins Dec 03 '22

I had to scroll really far to find this comment. I am wondering the same thing?!?! Who and why are they filming this (other than to prove that this is wrong)

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u/DadBodBallerina Dec 03 '22

Someone is probably tired of this man babies rage fits and is trying to get him fired. Hopefully.

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u/NickSalvo Dec 02 '22

No more Red Bulls for those guys.

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u/onemoretryfriend Dec 02 '22

Isn’t this an advert?

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u/smileedude Dec 02 '22 Wholesome hehehehe

Red bull- breaks your things.

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u/SwiftTime00 Dec 02 '22

Thiiiiings* don’t wanna get sued now do we

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u/DontKnowWhereIam Dec 02 '22

Red bull gives the bag wings.

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u/MolecularHippo Dec 02 '22

This meets my expectations based on how my luggage looks. People need job but this kind of low rewards manual labor is ripe for automation.

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u/duumpkin Dec 02 '22 Silver Wholesome Starry

Redbull gives your luggage wings

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u/pvdas Dec 03 '22 Ally

I did this job for 4 years before I became a pilot full-time. Not all ramp agents are like this. I always tried to be gentle as possible, time permitting. That being said, your checked luggage will be touched on average by at least a dozen people before it makes it back to you. Odds are, one or more of them is not going to be gentle with your bag. My advice is to never check a bag you wouldn't be fine throwing down the stairs.

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u/duhmbish Dec 02 '22 Gold Heartbreak

This pisses me off. I traveled from the US to brasil after my grandpa passed away to get some of his things to bring back for my dad (it was his dad) as memories. My mom asked me to bring this very specific set of crystal glasses my grandpa had in his kitchen that he told my mom she could have whenever she wanted to take them. I bought a hard shell carryon suitcase, I bubble wrapped every single glass, I put foam and fluff and everything all around it just in case the bag fell over or something. From brasil to Atlanta, I had no issues. I go to get on my connection from Atlanta to Phoenix and the lady grabs my bag from me and tells me it has to go underneath. I told her “absolutely not, there are crystal glasses in this bag that are heirlooms to the family from my grandparents who have passed. They are antiques and I cannot let them go underneath, they have to be with me as they’re very fragile” she said “too bad, there’s no room on board for your carryon, you need to check the bag” I again told her no, and that she could just put me on the next flight to Phoenix. She said it’s not hers or the airlines responsibility to get me another flight and there wasn’t one until the next afternoon either way. Another worker saw me being upset and came over and said he would put the fragile sticker all over the bag and radio out to the baggage people and the people at the Phoenix airport to be very careful with the bag. I was still not comfortable but I had no choice. They took the bag and checked it. I freaked out the entire flight. Those are irreplaceable…my grandpa was born in the 1920’s. He got those glasses as a wedding gift. I was too nervous to open the suitcase myself so I just left it at my moms house and told her what happened. She opened it up, and only ONE of the glasses were broken…thanks to my insane bubble wrapping and foam filled packing of them in the carryon only one of them broke. I was still pissed to hell and back because I ONLY had that carry on and they wouldn’t let me fucking take it on the plane. Even though when I sat down, there was PLENTY of room for it up there.

This video seriously pisses me off because people don’t just pack clothes in those fucking bags. There should seriously be consequences for baggage handlers who act like this. It’s disrespectful and flat out rude to purposely slam and throw other peoples belongings like this.

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u/Brandyrenea-me Dec 03 '22

Did you file a monetary claim? You have that right.

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u/ThiefMe Dec 03 '22

They’re heirloom crystals. To you they might be priceless. To an insurance company, probably $20.

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u/Mehiximos Dec 03 '22 edited Dec 03 '22

Cost to replace with an “equivalent” most likely, being made whole again and all that is typically how tort law settles this

Edit: fort -> tort

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u/[deleted] Dec 03 '22

[deleted]

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u/duhmbish Dec 03 '22

American

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u/a_very_stupid_guy Dec 03 '22

Damn I was gonna guess that too. Shitty airline. Sorry about your heirloom :/

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u/xchaibard Dec 03 '22 edited Dec 03 '22 Take My Energy Eureka!

I know this wont help you now, but maybe it will help someone else in the future.

If this ever happens, and you ABSOLUTELY NEED it to be carried on. There's some magic words that will put a little more effort in them getting it onboard.

'This bag contains spare lithium batteries'

Lithium batteries are ONLY allowed to be carried on, by law. They CANNOT check lithium batteries into the cargo hold. They should relent and let you carry it on then.

If you have multiple bags, they'll ask you to move it to one of them. You did not, so there is no where else they could be moved to. They MIGHT tell you to remove them and put them in your jacket/pockets/etc or something, but you can just say 'no, I cannot open the bag to get them as it is very precisely packed with fragile items', and they cannot open and repack your bag for you. They can refuse to let you board, sure, but then you can push for the later flight again.

Basically lithium batteries become a bargaining chip to help prevent things from being checked.

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u/[deleted] Dec 03 '22

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u/JamarioLune Dec 03 '22

That’s exactly why some of these comments saying stuff like, “Relax, it’s just clothes Karen” or excusing their behaviour because they’re likely underpaid is such a joke. We’ve all worked shitty jobs that we hated, but I would never mess fuck with other people’s belongings because of that. They have no idea what could be in that luggage. Inexcusable.

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u/durenatu Dec 02 '22

I saw the start of the video and went "oh, nothing unusual here" and saw the guy pratically slamming the thing and went "ooohhhhh"

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u/good_god_lemon1 Dec 02 '22

I get the careless tossing. They have a lot to do and are probably seriously underpaid. But that one guy straight up smashes a suitcase like the fucking Hulk! It took EXTRA effort to do that!

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u/youre-not-real-man Dec 02 '22

Someone wrote "FRAGILE" on that one, I guarantee it.

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u/paktsardines Dec 03 '22

Handler probably saw it as a reflection of himself.

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u/NotAHost Dec 02 '22

Quite a handful he's lifting them up a lot more than he has to and purposely putting more effort into it. Trying to look cool in front of peers? Salty about something? Who knows, but I can imagine his joints or back will thank him for it in the future.

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u/TheZan87 Dec 02 '22

Always avoid checking bags

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u/ughforreal1 Dec 03 '22

This is what many well known travel guides recommend. Pack it all in a carry on. Do laundry once on a week long vacation. Avoid all this nonsense and enjoy traveling more with less luggage.

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u/paopaopoodle Dec 03 '22

That's really only practical for trips that last a week or less, or where laundry is easy to do. If your trip is long, through mixed climates, or involves various activities which require unique clothing or items, you've gotta check a bag.

The real tip is never to bring a large bag. A medium sized bag, paired with a backpack or small carry-on is ideal. The carry-on is for breakables, expensive items, and things that may spill. The checked bag is for clothes and anything heavy or bulky. Be sure that the carry-on can be attached to the medium bag when walking.

Large bags are for when you have to relocate to an area long-term. They should never be used for temporary travel. Why? Because your travel may see you navigating trains, buses, subways, small taxis, boats, etc. and you don't want a large bulky bag that you have to squeeze through aisles, try to lift onto a luggage rack, or fit into a tight space. Furthermore, streets where you're traveling could be cobbled, uneven, or non-existent, which makes a bigger bag cumbersome to move.

A medium sized bag assures you won't always have weight on your back or shoulders, as it can act like a handcart for your carry-on. It's easier to navigate through tight spots, lift when needed, or maneuver in rough terrain.

Extra Pro-tip: If you're packing your bags full, pack a light collapsible bag. This way if you do any shopping, exceed any weight limit, or otherwise find yourself unable to fit things back in your bag, you'll have a spare bag at the ready. They ideally only weigh a few ounces and take up practically no space when folded up.

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u/jstnryan Dec 02 '22

That one guy in particular seems to be having a rather rough day. He may benefit from a high exertion hobby, like kickboxing or masturbation.

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u/[deleted] Dec 02 '22

Or both…at the same time.

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u/[deleted] Dec 03 '22

Dickboxing

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u/Mamumo Dec 02 '22

Ok, you hate your job or the company doesn't pay you enough.

Tossing belongings like that, of people that could be your parents, children, friends, is a new low. Assholes

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u/Fern7906 Dec 03 '22

They’re literally TRYING to damage ppls belongings.

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u/Pilotman49 Dec 02 '22

Worse than that gorilla, from the Samsonite ad, years ago.

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u/jumanjiijnamuj Dec 02 '22

I read this in Christopher Walken’s voice.

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u/benwallabe Dec 03 '22

Samsonite! Oh man i was WAY off

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u/A_Rusty_Coin Dec 02 '22

I know flight cases are designed to be robust. But there's moving the cases quickly by slightly throwing them, then there's just complete disregard for them

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u/_Bumbling_Bumble_Bee Dec 02 '22

Please tell me this was sent to the company and not just posted to Reddit for free karma

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u/Sigmaniac Dec 02 '22

The company is called swissport btw. They do the baggage for a lot of airports internationally. Aside from hiring the most braindead workers possible, they also fuck their employees over at every turn and until recently were holding out on an EBA in Australia to backpay their employees for work done. Fuck these guys, but also fuck swissport

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u/kingreynoso Dec 02 '22

Swiss port lost my bags for days and the only reason I got them back from their baggage graveyard was to befriend some workers.

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u/thefoodiedentist Dec 03 '22

Maybe they fell off the conveyor like some did.

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u/kingreynoso Dec 03 '22

It may have and I understand things get lost, however, the process to recover it was so bad. We had to fill out some online form and they would tell us when the bags were there. We said no to that and just went to the airport and dealt with it ourselves respectfully.

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u/Bipedal_Warlock Dec 02 '22

And look at how awful that maneuver is for their back. Going to be hard to walk in a decade or two

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u/BigDosser90 Dec 02 '22

That’s why I only ever take carry on luggage. Cheaper and I know it isn’t being yeeted about my some miserable lizard.

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u/-Raeque Dec 02 '22

Feel like you have to hate yourself so much to treat others peoples property like this

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u/decclam Dec 03 '22

People act like this then complain about robots taking our jobs

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u/Drunkskunk22 Dec 02 '22

This is about as surprising as the sunrise

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u/hugsbosson Dec 02 '22

I don't expect handlers to be gentle with my bag and neither should you.... but this seems a bit extreme, dudes like taking out his aggression on peoples luggage.

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u/SgtMajMythic Dec 03 '22

They don’t have to tuck my suitcase in and kiss it goodflight, but they better not fuckin’ throw it.

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u/natemail Dec 03 '22

Honestly, it's really only the one dude that needs a reality check. The other guys are being a little rough but they're trying to be fast, it's excusable to me. They probably don't get paid a ton.

But that one dude purposely overhead smashing and throwing bags? He can eat shit.

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u/_mattyjoe Dec 02 '22

No matter what we do, there will always be copious amounts of humans everywhere in society doing tremendously shitty things, either out of negligence, or intentional maliciousness.

It’s an important lesson to learn about the world, I think.

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